FAQ

Please email us with your intended purchases, and we'll send you a combined invoice for the total amount due through Paypal. Be sure to include any current promotions codes and/or credits in your email. The system is not currently set up for combined shipping, so we do it manually for you.
Items are mailed once payment clears. For most online payments this will take a few days for processing. Orders placed after close of business Friday are generally shipped by end of the following week. We thank you for your patience. HOWEVER We realize this can be an issue for rush order requests such as birthdays, Christmas & Holidays, new releases, etc. For these events, please contact us to discuss other faster service and payment options available, including 2 day service and express 1 day (to most U.S. locations). We'll email you once your order is shipped and tracking information updates. We typically post once or twice per week (varies by season) on our regular shipping schedule.
There is currently an error in the eCrater.co.uk site that is showing free shipping. This problem is expected to be resolved shortly. We apologize for any confusion our UK shoppers may be having at this time. As we are located in the USA, obviously we cannot offer this service, shipping costs being what they are. If you want an accurate quote for your international location, please visit our U.S. site: http://dccollectibles.ecrater.com (or dccollect.com / sdcctoys.com) Thank you for your continued support of DC Collectibles!
U.S. (Lower 48 Continental) - Standard U.S. domestic delivery includes shipping, handling, proof of delivery and insurance (when applicable). See individual listings for cost. Hawaii & Alaska - See individual listings under the "shipping" heading for cost and insurance information. Beginning 2013, due to changes in the USPS system, packages marked for USPS Parcel will be changed to Standard Post and may be handled through another carrier, dependent on weight and other factors. This change should not negatively affect expected delivery time. In some cases, the timeline may even shorten. Canada - Standard/Expedited Delivery: See individual listings under "shipping" - Priority/Express Delivery: See provided USPS calculator or email us for costs. UK and other International Locations - See USPS calculator at http://dccollectibles.ecrater.com. Occasionally, the calculator may be offline for maintenance or experiencing problems. For an accurate, updated cost please contact us at dccollectibles@gmail.com Please note that due to recent changes in USPS international shipping regulations, larger packages may be subject to an additional overseas shipping charge. This is because the oversize item is measured by dimensional weight rather than actual weight. This additional fee can be quite hefty, please be aware of this prior to purchase.
We ship worldwide. However, we can only ship to a confirmed address for orders paid online. The credit card billing address information must match your physical address verified with the online processor exactly. If you need your order sent to another address (work, gift, etc), for credit card payments we recommend you add a separate shipping address along with your billing address. For Paypal payments you must first fill out an 'Alternative Address Confimation'. You will then be given a list of Confirmed Addresses to choose from. There are no exceptions to this online payment rule and any request to ship elsewhere outside these requirements will not be honored. We will however accept other forms of payment (see our Payment Options tab) for which this limitation does not apply.
Most of the products we sell are no longer available and subject to the laws of supply and demand on the aftermarket. As such they are termed "collectibles". There was a time you could buy an original Power of the Force Star Wars figure mint on card with coin for 50 cents. That time is long past. As collectors ourselves we strive to provide a premium product for your hard earned dollar to add to your collection. That said, ultimately it is up to the customer to decide the worth of any particular item and whether it meets their needs. Please ask all questions prior to placing an order as refunds are not available.
Thanks for the offer! Maybe. It depends. Due to the number of requests and limited space, we have become very selective in what we purchase. Also, you may have noticed stores buying old stock to replenish their own. We have no such deficit of goods at present and thus, are not buying whole collections at this time. The best time to ask is late summer/early fall, when we're gearing up for Christmas. If and when any of this changes, we will post an update. For single new items, please contact customer service for consideration.
Please look over the listing description carefully and contact us should you have any questions before purchase. We do not refund for buyer's remorse, and we do not replace for any reason other than seller error, listing not as described or once a successful insurance claim for damage/loss is requested, filed and processed. This is all subject to availability. Many of our items are one-of-a-kind and therefore not replaceable, in which case a refund will be provided after the successful insurance claim. Due to age and collector nature, items in our shop are sold as collectibles only. All collectibles, once opened by the buyer, are nonrefundable without exception. There is a small window of time for cancellations after the order is placed (usually 24-hours), without incurring a 25% restocking fee. However, once the order is processed and prepared for shipping, it may not be cancelled. [After all, you wouldn't want to work for a cut in pay, right?]
Presently, payments made through other means than Paypal are under review. We will make an announcement when we complete the review and make a decision on whether to continue alternative payment services in the future. During this review time, although the option will remain, all payments through anything other than Paypal or Paypal Express will be cancelled. We apologize for the inconvenience but feel this decision is in everyone's best interest, as Paypal continues to provide the best security for most online transactions--whether it be transaction payment or information security.
If you've ever experienced the supreme annoyance that comes when hot items sell out faster than you can enter your payment details, you'll appreciate this service! Paypal Express Checkout allows you to save all your important information in one secure place. As a DC Collectibles customer, and through our partnership with Paypal, you have access to this powerful service at no additional charge. So when it comes time to check out, all it takes it two clicks and it’s yours. Take that white screen of death! As a bonus, no Paypal membership is required (though that's ok too), just a valid credit/debit card and you're in!
All items are available for immediate purchase. That said, some things have changed in the past year plus, and we've had to adapt. Due to factors beyond our control and an imminent move of cross country inventory, some items may be delayed for delivery. These will be clearly marked with an expectant ship date in the listing, and will require a 20% deposit to secure. Full payment is required at purchase and all but the deposit will be returned within 24-48 business hours. Prior to shipment, a new invoice will be sent for the remainder. Full payment is expected before your item will be allowed to ship. If we are not able to meet the expected date agreed to upon purchase, a full refund will be offered (or you may choose to continue to wait based on the new fulfillment date supplied). You may cancel at anytime before shipping, minus the 20% which is nonrefundable. Please allow up to 2 billing cycles for your return to process.
[Offer is currently not available] Select any two or more items (lot listings count as one), with a total of $69 or more before postage, enter code "FreeShip69" at checkout, and we will credit your account for FREE delivery to the continental U.S. International locations receive a comparable shipping discount (sorry we can't do free, you think we're MADE of money?) This offer good while supplies last, or Denny comes to his senses.
We are now offering a Two for Tuesday deal (or #24Tuesday). How does this differ from all other flash sales you may ask? Basically we're having some fun with the concept. Every Tuesday we plan to offer some sale at the site, whether it be our popular free shipping promo, a percentage or dollar discount, or even a free figure with minimum purchase. You never know what we'll be doing, so stay tuned to social media and our home page for the announcement., and be sure to add the hashtag #24Tuesday in your order notes to score the deal! All savings will be given at point of shipping after your order has processed and will be credited to your original form of payment--or you may option to have the savings added to another order. Some items will be excluded from this promo and will be marked in the individual listings. In order to qualify for the free shipping on your entire order, cart must contain multiple items (2 or more separate), and lot or bundle listings do not qualify as multiple items--although they do count as one of the items.
(Expired) 7/4/17 - It's the 4th of July y'all! Let's party like it's 1773! No, put down that tea! In the spirit of freedom, we're giving you 2 special deal options for 2 days. And they're hot as a firecracker! >>>>>>>>>>Buy any 3 items in the store, get the 4th item absolutely FREE. And shipping for your ENTIRE order will be $17.76. Just place your order as usual and enter the code: "July4-1776" in the payment notes at checkout. Easy peasy. And historically accurate!_____or.......Free Shipping store-wide! No minimums to buy. Buy 1, buy a hundred. We don't care, because today we celebrate! For this deal, enter the code: FREE-DOM in your payment notes.>>>>>>>>The Rules: Because the Red Coats have us against our will, the final total will not be reflected at checkout. But don't worry, soon as they sail off back to merry 'ol England, and the items are shipped, any adjustments will be credited back to your original form of payment--which should show in your balance within 7-10 business days of the credit. Some exceptions apply, as posted in the individual store listings, so buyers, be sure to read the entire description before signing your John Hancock (or keying in that credit card number). Your 4th item must be of equal or lesser value. Now, sparklers ready? Let's light this roman candle!______Disclaimer: DC Collectibles bears no ill will toward our good neighbors across the pond. All this took place years before the internet, and you gave us Doctor Who and The Beatles, so we figure you're covered. Short of any Nigerian Princes, we welcome most all overseas buyers as well. The Free Shipping deal applies to the 50-some-odd colonies alone, though you're free to get in on the 4th item free promo. Just not the discounted shipping. Well, maybe a little. No promises. We'll try. Cheers. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #JokerDay - The Joker got away and the inmates are running the asylum! Dadadadada BOGO! Buy any 3 in-stock items at regular price, get 1 free! (of equal or lesser value--some items excluded as marked). Credit will be applied at shipping (as usual). Add code: #JokerDay in the notes along with your payment to score this ! And be sure to use Paypal Express Checkout, as we no longer accept direct card payments--don't worry, you can still use your preferred card through Paypal). >>>>>>>>>>> 3/18/17 - 3/20/17 - #luckyday BOGO sale! You've hit the Luck 'o the Irish! Buy any 3 in-stock items at regular price, get 1 free! (of equal or lesser value--some items excluded as marked). Credit will be applied at shipping (as usual). Add the code: #luckyday in the notes along with your payment to score this pot of gold deal! And be sure to use Paypal Express Checkout, as we no longer accept direct card payments--don't worry, you can still use your preferred card through Paypal). >>>>>>>>>>> 3/14/17 - Free Shipping all orders $69 or more today! No cart minimum! An adjustment up to $10 off will be applied at time of shipping. Add code #24Tuesday314 to score this deal (and be sure to use Paypal Express Checkout, as we no longer accept direct card payments--don't worry, you can still use your preferred card through Paypal). >>>>>>>>>>> 2/21/17 - #24Tuesday Deal - BOGO half price! Buy any 2 or more in-stock items in the store at regular price, and you'll receive a credit for half off the subtotal of the entire order (before shipping) toward a future purchase. Add code: 24Tuesday221 to the order checkout notes (and be sure to use Paypal Express Checkout, as we no longer accept direct credit card orders--don't worry you can still use your preferred card through Paypal Express Checkout). 2/17/17 - Save 20% off no matter who's your President! It's pretty crazy out there. In a world of walls and uncertainty, it's nice to know you can still rely on us for savings! For four days (Feb 17-20) save up to 20% off your entire purchase at the DC Collectibles store. Just add code: #PRES20 to the checkout notes, and your account will be credited at time of shipping. Purchases must be $79+ on 2 or more select in-stock items. Shipping not included. Follow our social media pages for more weekly coupons and special sales. 1/16/17 - In honor of #MLK2017 save 15% off your entire order today (carts of 2 or more items). Just add code MLK17 to your order notes at checkout and your order will be adjusted at time of shipping. 12/20 - Procrastinators Win! BOGO Sale 2 days only - Buy 2 items, get 1 half price! Add code: BOGO2DAY in the checkout notes to merchant with your payment._______ For two glorious days, it pays to shop at the 11th hour! Hardcore collector? Casual fan? Last minute gifter? Visitor from another planet? Welcome to Earth! Now's the perfect time to finish off those holiday wish lists! ______ Offer valid on new orders placed on the DC Collectibles web store (dccollect.com or sdcctoys.com) December 20 through December 22, 2016. Offer limited to in-stock separate listings only--bundle lots and as marked products excluded from this sale. Order must include at least 3 eligible products. For every 2 of said eligible items bought at the marked price, the customer can receive 1 additional eligible item of equal or lesser value at half price. Discount will be applied at time of shipping and you'll receive a credit to your form of billing. Shipping at a combined rate will be adjusted as per usual and is not part of this offer. Express Delivery Available--please contact for an invoice. There is no limit to this deal, you are free to buy as many items as you like, however the offer does not apply to previously purchased merchandise and cannot be combined with other offers. DC reserves the right to modify or cancel this promo at any time. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 12/16 - DC Collectibles is #GoingRogue today! Order ships free with any #StarWars item in your cart (2 or more of any item to score the deal--separate listings only, lot bundles do not qualify). No code, just shop and enjoy free holiday delivery on us! Discount will be applied at time of shipping. >>>>>>>>>>>>>> 11/25/2016 - #BlackFriday starts now! 3 big days of savings! 15% off all orders and free shipping with 2 or more items (separate listings, some exclusions apply). Add code #BF15 at checkout (in the instructions to merchant section with your payment) to get the deal. Discount will be applied at time of shipping. >>>>>>>>>>> 11/9/2016 - #24Tuesday didn't happen this week (something about an election?). To make up for it, Throwback Thursday gets TWO deals. 15% off any one item in the store and FREE shipping for your entire order with purchases of 2 or more products (separate listings to qualify, lot listings not included). Original payment form will be credited after processing and should appear on your statement within 2 billing cycles (7-10 business days) >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 9/2/2016 - Celebrate 50 Years of Star Trek during our Labor Day Sale-a-bration! From now through Sept. 8, all combined orders of $50 or more (cart must contain 2 or more separate items) receive Free Shipping and an additional 10% credit. Original payment form will be credited after processing and should appear on your statement within 2 billing cycles (7-10 business days). Don't miss out on the celebration of this milestone event in sci-fi history! 4/1/2016 - This just in, Denny Crane is running for President! To celebrate, we're rolling back prices. Check it during our What the F sale. >>>>>>>>>>>>>>>>>>>>>>>>> 1/15/2016 - Postal rates are going up again! Save big one last weekend with half price shipping any one item, or Free Shipping all orders 2 or more items in your cart. Contact us for an invoice prior to purchase, or enter code MLK2016 at checkout. Discount will be applied at time of shipping. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Jan 1, 2016 - Happy New Year! Our offices are closed this week to allow time with family. Shipping services will resume the week of Jan. 6 >>>>>>>>>>>>>>>>November 30, 2015: The Cyber Week Savings event is live! For one week only, save up to 60% off, AND Free Shipping on ALL qualified* orders $69 or higher (U.S. continental only - *Qualified orders contain 2 or more separate listed items). Please contact us for an invoice or enter code FREE69SHIP in your payment notes. Additional codes may be added throughout the Cyber Week sales period. The discount will be applied by your next banking statement. Watch your email and our social media posts at Twitter, Facebook, Pinterest for more! >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nov. 1, 2015: Fall into Savings! Now until November 15, buy more save more with $5 off any $50 order, $10 off any $100 order! Enter the code ("Fall50" or "Fall100") in your checkout payment notes. Discount will reflect on your next billing statement. >>>>>> October 12, 2015: All shipping will be closed for much of this week for the holiday and medical. All current orders will schedule to ship upon our return later this week. New orders will process and ship next week. We apologize for any inconvenience this may cause. >>>>>>>>>>>>>>>>>> Sept. 5, 2015: Happy Star Wars/Labor Day weekend! In celebration, from now through Monday Sept. 7, we're offering FREE shipping with any combined order, no minimum purchase required! How it works? Just add any Star Wars item(s) to your cart! Place your order and include the code LABORDAY in the special notes section of your payment. Your order will be credited at time of shipping...................................................................... 4-27-15: We will be away this week closing down a property and completing a move. We apologize for any inconvenience. You may still place your order or ask any questions during this time, however there is likely to be a delay in shipping until our return. Please allow up to 72 business hours for a reply during this busy time. Thank you - DC....... April 12, 2015: All shipping services will be closed this coming week as we will be out of town. We apologize for any inconvenience. You may still place your order, but it will not ship until our return. Thank you .................... March 31, 2015: Shipping has resumed this week. Please check your email for expected delivery status or further updates on your order. As always, please let us know how Denny Crane can serve you. March 22, 2015: All shipping services will be closed this week due to family illness. We apologize for any inconvenience. Shipping is expected to resume next week. If you already have a tracking number, it should update by Tuesday evening. We will post another update if something changes. Thank you for your patience. DC Staff............................. Dec 23, 2014: Due to a personal loss, we will be away today and most likely through New Years week. You may continue to shop in the store, but all orders will be processed after the holiday. Please submit any questions or order inquiries to our email for review upon our return. Have a Happy (and safe) Christmas and Happy New Year. __________________________ Dec. 14, 2014: The DC Collectibles 7 Days of Christmas Happy Ho-Ho Holidays Sale is here! Today enjoy FREE shipping all combined orders $69 or more before shipping(combined=two or more items in cart. Lot items count as one. USA continental only). So the #CyberMonday Week sales are over... Don't be glum, chum! The DC Collectibles 7 Days of Christmas Ho Ho Holiday Deals Sale is now here and just beginning! Denny Crane's no Jacob Marley! We're running a holiday sale on a variety of toys, action figures, home décor, vintage clothing, costumes, pop culture collectible statues, props and other television/movie/comic book entertainment, sports and game collectibles. For a limited time, save big with additional discounts on all your favorite brands! DC has a veritable bounty of new in stock items for the perfect gift--something for all ages, tastes and budgets. The more you buy the more you save! We'll have product discounts, daily deals, and a few more surprises so be sure to tune in...same Bat Channel...to our social media accounts @DCCollectibles - Twitter, Facebook, Pinterest, etc. (or your email if you’re already a customer) for the latest updates throughout the sale. Shop early for the best selection. The holidays are just getting warmed up folks! And here. We. Go! Denny Crane. Shop DC at these fine outlets: http://dccollectibles.ecrater.com http://shopdccollectiblesonline.com http://dccollect.com http://dccollectibles.storenvy.com Toys, Action Figures and Pop Culture/Hobby Collectibles from DC Comics, Marvel, Masters of the Universe, G.I. Joe, Transformers, McFarlane, Star Wars, Trek and many other favorites. Shop DC Collectibles. Best Selection, Great Service & Buyer Protection. __________ DC Collectibles is your destination for a variety of collectible toys, action figures, and pop culture entertainment memorabilia from the hottest brands--past and present--including Marvel, DC Comics, Star Wars, Trek, Hasbro G.I. Joe, Transformers, McFarlane, Mattel, He-Man Masters of the Universe, Harry Potter, Capcom Street Fighter/Resident Evil, Toy Biz, Palisades, Kenner and much much more! Shop with confidence from a trusted longtime member of the online collectors community with years of experience and a solid built reputation of honesty, professionalism, excellence in customer service and expert packaging. We offer worldwide shipping, and product requests are always welcome as we have far too much to list at any one time. Best Offers will be considered on bulk purchase when available. Previous customers hear about new promotions and priority pre-orders first. It pays to be a DC customer! _______________________ Nov 9, 2014: We are in the process of transition to a new location. While the majority of stock is available for immediate shipping, some items requiring special handling (e.g. fragile and/or oversize packages) will remain at the central storage facility and may need additional time for processing due to severe winter weather and distance travel factors. We sincerely apologize for the inconvenience and at this time offer a money back guarantee for Christmas Delivery. If the order is time sensitive or you have any questions, we recommend contacting us before making your purchase. We'll let you know if the item is currently in stock or will need to be back-ordered (guaranteed to be shipped within 35 days to be received by Christmas). DC Collectibles looks forward to serving you this and every Holiday season, and we hope to make this transition as smooth as possible for everyone. ....... Sept 6, 2014: We will be making another trip to the main warehouse in the next few days for business and will be bringing in more stock for the holidays. During this time, *some select* orders may experience delayed processing of up to 3-4 weeks. In this case, you will receive a backorder notice and updates. If for some reason we are unable to fulfill an item within the 30-day allotment, you are entitled to receive a full refund on your order, or you may continue to wait for the shipment (with updates of course). We apologize in advance for any inconvenience this interruption may cause, but by doing this early in the season, we can assure more stock on hand for the Christmas rush! You may continue to email or text any questions to our customer service number; please allow 24-48 business hours for a response. We appreciate your patience and understanding - DC ******************************* Aug 25, 2014: We will be out most of the week for the holiday. The store will remain open during this time for new orders to begin processing for shipping upon our return the following week, starting Sept 2. But we're not one to leave you hanging! You may continue to text any questions to our customer service number during the break; please allow 24-48 business hours for a response. We appreciate your understanding and have a great holiday - DC Feb 10: Most services will resume this week, with orders shipping out beginning today. For those of you still waiting, you should receive a confirmation soon. Thanks for your enduring patience! ---------------------------- Feb 4: Another reminder Winter's not over yet! Currently all shipments and travel are on hold. We expect an average delay of 3-5 business days for new orders. We apologize for this latest weather blast and are working hard to get those orders out as soon as safely possible. New updates as we have them........................Jan 20: Still waiting for your packages? We apologize for continued record-breaking severe winter weather making travel hazardous. We do expect to return to the warehouse soon to check in on all outstanding orders, making sure any missing orders are accounted for, any credits applied, and new orders processed. And if you've been waiting to place a new order, this would be an ideal time to get it in before the Jan 27 postage rate hike, as we will have access to our full inventory next week (weather permitting) to allow for combined shipping at reduced cost (or FREE delivery with the Free69 promo). As always we remain committed to you and your collection. DC .................................. Dec 18: As travel conditions improve and shipping disruptions are lifting, we have removed the delayed shipping notice from our main page. However, select items and some larger orders remain unavailable for shipping while we are away for the holiday. Although we have a good selection of in stock items with us, it was impossible to bring everything. We apologize if your item was left behind and rest assured we'll fulfill your order asap upon our return. ..................................................................................................... Nov 25: Due to family emergency, we will suspend processing of some items and larger orders for the next 4 weeks. We apologize in advance if your item is not available in time for the holidays. Most smaller items will continue to ship as scheduled. You will receive an email if your item will be delayed. We thank you again for your continued patience and support during this difficult time. Nov 20: DC Collectibles is proud to announce direct credit card processing is now available just in time for the holidays! For those of you who've been asking for an alternative to Paypal, your wish is granted. Now go buy something! ;) FREE SHIPPING most orders $69 or higher for a limited time (Orders must contain 2 or more items). Invoices will be adjusted to reflect savings after processing is complete. We will be out most of the week of July 15 on business. The store remains open. New orders will be processed/shipped on our return. You may continue to text any questions to our customer service number. Please allow 24-48 business hours for a response. May 25: Shipping services will be closed over Memorial week. The shop remains open for new online orders during this time, and will be processed when we return May 31. Please direct all questions and requests to dccollectibles@gmail.com or phone text 832-350-8309, allow 24-48 business hours for a response. Denny Crane DC Collectibles http://dccollectibles.ecrater.com https://twitter.com/DCCollectibles https://www.facebook.com/DCCollectiblesOnline http://pinterest.com/dccollectibles/ May 7: Services will be down this week while we update our systems. We do not expect a delay in processing at this time, however this may delay email response time. We apologize for any inconvenience. March 11: Reminder, shipments delayed from last week ship this week. March 4-10: Some shipment delays this week due to recent winter storms. We apologize for the inconvenience. If you haven't received a notice yet, look for it soon! Feb 10-17: Valentine's Special--All orders $75 or more get $10 off shipping for every $100! Ask for an invoice to receive the extra savings! And look for select items for automatic FREE shipping! Late Jan 2013 Update: Some shipments are delayed this week due to hazardous weather. We apologize for the inconvenience. If you haven't received a notice yet, look for it soon! January 2013 Update: Happy New Year indeed! Due to factors beyond our control, we were offline the first part of the month. Our apologies for any delays in answering questions, processing orders or receiving shipping notices. We now expect this issue has been resolved, and we look forward to a much happier year ahead. Denny Crane Dec 17, 2012, Free Shipping Day Details: Free Standard Delivery by Christmas for U.S. domestic orders placed on Dec 17 over $50 (before shipping). Orders may be combined purchase, and some items may not apply (as marked). Credits will be issued toward your order in processing. Express Delivery is available at an additional charge. May be used with any existing coupons. One coupon per customer. Void where prohibited. Dec 9, 2012 One week only! Like us at Facebook for an extra discount off your order. Use link: http://woobox.com/fqzn6a Offer Ends Dec 16 Update 10/30/2012 We are currently experiencing problems with the shipping calculator for overseas international and Canada. Please email for a shipping quote until further notice. Update 6/11/2012 Errors with the new usps shipper system are causing delays across the board. Our apologies, the issue is being worked on now, and we expect all problems resolved shortly. Update 5/6/12 Shipping has resumed for most areas. New orders are being processed on a first come first serve basis. Keep watching the site for new items coming soon! Update 4/9/12 Due to severe weather damage complications, we are currently offline for most services. New orders will be accepted during this time, however there may be a slight shipping delay as previous orders are processed. If all goes well, we expect to resume normal operations within the month. Our sincere apologies to all our customers, and we look forward to serving you as soon as possible. We thank you for your patience during this down time. Sincerely, Denny Crane DC Collectibles Update 12/20/11 - All shipping services will be closed for Christmas/New Years Holiday observance. Orders placed after 12/19 will be shipped in the New Year. We will continue answering questions by email during this time for shopper convenience. Please allow 24-48 hours for a response. Thank you for your patience and understanding during this busy time of the season. As always, we strive for bringing you the best for your collection. Sincerely, Denny Crane DC Collectibles Update 11/19/11 - All shipping services will be closed over the Thanksgiving Holiday so that we can spend time with family. Orders placed after 11/18 will be shipped after returning from the Holiday the week of 11/28. We will continue answering questions by email during this time for shopper convenience. Please allow 24-48 hours for a response. Thank you for your patience and understanding during this busy time of the season. As always, we strive for bringing you the best for your collection. Sincerely, Denny Crane DC Collectibles Update: Due to personal illness, all full service packaging and order fulfillment operations are offline until after the week of 9/11. You are welcome to place an order during this time as the shop remains open for purchase, however the item(s) won't be shipped until our return to normal operations. Updates and answers to questions will be done periodically on a first come basis throughout. Orders placed prior to the first of the month may be subject to further service delays by the carrier due to current and recent weather conditions along the East Coast and Southern parts of the country. We regret any inconvenience this causes and thank you for your patience during this very difficult time. As always, we strive for bringing you the best for your collection. Sincerely, Denny Crane DC Collectibles Recent Updates: A notice to our customers: The disastrous weather events of the past month have caused quite a great deal of temporary chaos for our area. We thank you for your patience as we work to pick up the pieces and resolve any pre-existing order issues as quickly as possible. Hot Summer Sale: For a limited time, every $100 order (2 or more items) saves $10 off. That's EVERY $100 saves $10. Buy two $100 items, save $20; Buy three $100 items, save $30. Just request a combined order invoice with the items you want to purchase, and you could get FREE SHIPPING! *Coupons and promotions are available for a limited time only and may be cancelled at any time at the discretion of DC Collectibles. Previous customers always hear about new sales first. It pays to be a DC customer! New items now in stock! It's been a long hard winter, and Spring was no picnic either, but sweet Summer is here and we're celebrating with all new collectibles and special sales, so stay tuned! And remember, if it's not listed, that doesn't mean we don't have it. All item requests are welcome and encouraged so please ask!
We are happy to consider all reasonable best offers for our items. There's no harm in asking! But please keep it reasonable and your BEST. We will ignore low-ball offers or post them up on the internet for everyone to point at you and laugh. Either way, not cool. Example: $5 off - We can do that! (usually) $10 off - depends on the item $20 off - ummm, combined order? $50 off - See above, the laughing thing.
All offers are VOID where prohibited by law. Though we do our best to keep up, international law is constantly changing. If we find we are unable to ship your item due to overseas restrictions, your original payment will be refunded. If the problem lies strictly with your payment method, we may request another form of funding. At this time we are not processing any new credit card transactions. All orders should be made through our new Paypal Express Integration.
Please allow 24-48 business hours for an email response, excluding weekends and major holidays. Please check your junkmail and email filters carefully. We respond to all questions. Unfortunately, some answers may never reach you. Free email providers in particular are prone to this problem. If you have not received a response to your question within 48 business hours, please re-send your email to our alternate email address: dccollectibles@live.com letting us know you never received an answer the first time and the name of the item you're enquiring about. If there was a problem with the first email, we will most likely receive the second as we have never had a problem with this email address.
For your shopping convenience, we do not charge any additional fees for the use of online payments. There may be additional shipping costs for international buyers. Unless specifically stated in the item description, the default shipping cost listed is for U.S. buyers only. Please use the shipping calculator for your specific country. Note: Buyer is responsible for all import duties, taxes and brokerage fees to their international location. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We can neither predict nor control when these charges will be applied. It is best to contact your country's local customs office if you have any questions about these fees, as we have nothing to do with them, nor do we receive any portion for our services.